Vendor Help Desk
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Vendor Help Desk
All vendors must be “sponsored” by a River Springs staff member. In order to become a vendor one of our families or academies has to request you as a vendor. Once this request is completed, a packet is sent to you with all of the information needed to complete the process. I was sent a vendor packet and I have specific questions. Please be sure to read through the vendor packet thoroughly before calling with questions. Most vendors find that the information they are seeking is in the contract. If you still have specific questions, please contact our Vendor Relations Department at 951-252-8856 or Contact Vendor Relations. Where do I send the vendor packet once complete? Please be sure that all of the information in the vendor packet is complete prior to sending. Our mailing address is: River Springs Charter School Do I have to fingerprint all of my employees/volunteers? DOJ Clearance: By entering into this contract the vendor is certifying that none of its staff or volunteers who may come in contact with pupils have been convicted of a felony. The vendor is required to provide a list of the names of its staff or volunteers who may come into contact with pupils. I do not DOJ my employees/volunteers. DOJ Clearance: By entering into this contract the vendor is certifying that none of its staff or volunteers who may come in contact with pupils have been convicted of a felony. The vendor is required to provide a list of the names of its staff or volunteers who may come into contact with pupils below. I am a service vendor and need to know how I get paid. Once a purchase order is received and all lessons are completed, fill in the invoice attendance sheet with the vendor information, a unique invoice number, dates of attendance, student name, purchase order number, and amount. Send the invoice attendance sheet, along with a signed copy of the PO, to the Accounts Payable department. River Springs Charter School Click here for a sample invoice I am a materials vendor and I need to know how I get paid. Once a purchase order is received and materials are sent, send an invoice to the Accounts Payable Department. Without a current invoice, no payment will be rendered. Send all invoices to: River Springs Charter School I sent in an invoice and have not received payment. If it has been more than 2 weeks and you have not received payment please double check that you sent a current invoice to the correct address (43462 Business Park Drive, Temecula, CA 92590). If you have, please contact our Accounts Payable Department at 951-252-8823 or E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it . I have not received a purchase order for my student(s). No vendor should provide any service or materials to any River Springs student without having a copy of a current purchase order. River Springs is only obligated to pay for classes/materials after a purchase order has been processed and sent. If you feel that a purchase order is misplaced, please contact our Vendor Relations Department at 951-252-8856 What is the vendor approval process?
What if some of the items on the purchase order are not available? River Springs does not accept backorders. Please cancel the items in your ordering system and state “cancelled” on the packing slip. The River Springs staff member that originally ordered the materials can re-order them at a later date. I need to inform River Springs that my contact information has changed. Please E-mail any new contact information to Contact Vendor Relations. Be sure to include your company name, mailing address, phone number and website address. When is River Springs responsible to pay for services/materials? River Springs is only responsible for payment once a purchase order has been received by the vendor. River Springs will not pay for any services/materials without a purchase order dated on or before the first class or shipment. We can also only pay for services/materials that are explicitly stated on the purchase order. (For example, if a student has taken classes in November and December, but the purchase order only covers the cost of the November courses, then River Springs will not pay for the December services. You will need to get payment from the student’s guardian.) I do not want to remain as a vendor with River Springs. Please Contact Vendor Relations with your vendor name, address and telephone number. Also state why you would like to no longer be a vendor with us. Unless there are extreme circumstances, all purchase orders must be fulfilled. Once all purchase orders are received by our staff we will remove you as a vendor. I want to become a vendor, but only want to work with one particular family. In order to become a vendor with River Springs you need to make your services/materials available to all of the students interested. If you find that you simply cannot work with a particular student, please contact our vendor relations department immediately by calling 951-252-8856 or Contact Vendor Relations. I have received a purchase order, but I have questions regarding the items listed. Please contact our Purchasing Department at 951-252-8855 or Contact Vendor Relations. |